Posted date Today
Location Egypt - Al Dauha
Category Marketing
Company Required not to be displayed
Required Experience 2
Gander Male
for a reputable automotive group SERVICE
ADVISOR - REPORTS TO: SERVICE WORKSHOP SUPERVISOR DIVISION/ Quick service
Department JOB PURPOSE STATEMENT: Liaises both with customers and workshop
personnel in order to clarify needs and expectations so that repair and service
on vehicles can be conducted within an expected length of time and at expected
cost. ESSENTIAL DUTIES & RESPONSIBILITIES: 1. Establish rapport and trust
with customers. 2. Document vehicle problems by listening to customers describe
them and by asking probing questions. 3. Road-test customer vehicles to confirm
problems and, after service, to ensure that repairs have been completed. 4.
Maintain extensive contact with customers, phoning to provide estimates on
service and repairs before jobs are begun, explaining the appointment/scheduling
system to customers, and establishing with customers the method of payment for
repairs (cash, warranty, etc.). 5. Maintain communication with the Workshop
Controller and Technicians to obtain information on updates and status of
repairs. 6. Offer additional maintenance and repair services to customers when
appropriate. 7. Undertake additional related responsibilities as required.
MINIMUM REQUIREMENTS FOR THE JOB: QUALIFICATIONS Bachelor in Mechanical or
Automobile Engineering Basic salary: 4000 Company provided accommodation
(sharing Flat but alone in one room) Transportation Allowance: 700 Mobile: 150